Booking Terms and Conditions

1. Bookings

The availability page on this online booking system gives an indication of the current booking position but is not a guarantee of availability. If Bramblings or Skylarks are shown as unbooked, please complete the form to make a provisional reservation. We will then confirm this by email with you.

2. Deposit

A booking for a holiday becomes firm when a non-refundable deposit of 30% of the holiday price together with a completed booking form is received by us. Up to that time it is a provisional booking and will be held for a maximum of 7 days. Remittances to be made in pounds sterling by bank transfer. The deposit is returnable if the booking is not accepted.

3. Final Payment

The full balance of the total holiday cost is payable not later than 60 days before the holiday begins. If the full balance is not paid on time we reserve the right to cancel the booking, in which case the deposit will be forfeited.

4. Cancellation

With more than 60 days’ cancellation notice, the deposit only would be forfeited. If a guest cancels less than 60 days before the holiday begins 50% refund is available up until 14 days prior to the holiday begins, after which time the full amount is forfeited. Guests are therefore advised to take out holiday cancellation insurance to cover any eventuality.

Special Coronavirus exception for new bookings made after March 23rd 2020: If there is a government instruction for us not to open, or for people not to stay in overnight accommodation, or for a guest not to leave their home area, which prevents you taking your holiday due to Covid-19, we would be happy to offer you the choice of a full refund or the opportunity to postpone your booking.

5. Right to refuse

We reserve the right to refuse any booking and, due to a change in circumstances, to cancel or alter arrangements made for you. If we should need to cancel the booking we will refund in full all monies paid to us by you. 

6. Arrival and Departure

Accommodation will be available to you from 5.00pm on the arrival day. The accommodation will be open with the keys inside (with a socially distanced meet & greet). If this is not possible, alternative arrangements will be made prior to your arrival. Bolotho Barns accommodation must be vacated by 9.00am on the day of departure in order that the rigorous Covid cleaning procedures can take place.

7. Parking

There is parking available adjacent to your accommodation in the courtyard.

8. Guest obligations

  • We regret that smoking and children older than babies in cots are not permitted. Dogs are allowed in Skylarks by arrangement.
  • Any breakage, loss or damage must be reported and paid for.
  • Please leave the accommodation in as clean and tidy a condition as you found it.
  • The accommodation is let under a ‘licence to occupy’. This means that the guest undertakes to permit us reasonable access to the property but we will endeavour to do so only if essential and when convenient to the guest.
  • The accommodation is for the sole use of guests listed on the booking form.
  • Candles and night lights are prohibited on the premises.
  • The guest undertakes not to cause an annoyance to other guests or neighbours.
  • If, in the opinion of the owners of Bolotho Barns, any guest is not suitable to remain on the premises because of unreasonable behaviour or damage, the guest may be asked to leave their accommodation and no refund shall be due.
  • If a guest develops any of the symptoms of Covid-19 during their stay, (a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste) the Public Health advice is for the guest to get a test immediately and, if it is positive, please inform Malcolm Lambert, then drive home immediately to their main residence to isolate, provided one guest is fit to drive. Guests will be liable to pay for all affected bookings if they are able, but do not follow this procedure.

9. Disabled and infirm guests

Please note that Bramblings is not suitable for disabled or infirm guests unable to stand on a chair to climb through the ground floor bedroom window in the event of a fire.

10. Liability

Bolotho Barns are not to be held responsible for the loss of any valuables left on or around the premises and are not liable for any damage, expense, accident, injury or inconvenience whether to person or property which may be sustained in or around the property.


Guests should not engage any third party to provide any service at the property without the consent of the owner. We do not accept liability for the activities of any third party supplier engaged by a guest.

11. Safety

Guests must accept responsibility for their own and their dog’s/baby’s safety inside the property and when outside, including on any road, field or woodland area. 

12. WiFi

Guests agree not to engage in any unlawful activity when acessing the wifi available on the premises and to abide by the terms of use provided in the information booklet on the premises/in pre-arrival information.

13. Data collection

We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. By accepting these terms and conditions you are indicating your consent to receiving communications from us unless you let us know otherwise. There is a question on the booking form about receiving promotional emails from Bolotho Barns. If at any time you would like your details removed from this list all you need do is to click the unsubscribe link on any of the emails or contact us at malcolm@bolothobarns.co.uk and we will arrange for you to be removed from the database.

14. Complaints

We try to take every care to prepare our accommodation to a high standard. If a problem arises, please let us know immediately so that we can assist you.

15. Cancellation Policy 2021

With more than 60 days’ cancellation notice, the deposit only would be forfeited. If a guest cancels less than 60 days before the holiday begins 50% refund is available up until 14 days prior to the holiday begins, after which time the full amount is forfeited. Guests are therefore advised to take out holiday cancellation insurance to cover any eventuality.

Special Coronavirus exception for new bookings made after March 23rd 2020:
If there is a government instruction for us not to open, or for people not to stay in overnight accommodation, or for a guest not to leave their home area, which prevents you taking your holiday due to Covid-19, we would be happy to offer you the choice of a full refund or the opportunity to postpone your booking. The Covid refund promise covers Lockdowns and Tier restrictions, but does not cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate.  These events can be covered by suitable travel insurance with a policy that includes cover for illness with Covid and self-isolation etc.

Talk to us

If you have a question about staying with us then
please do get in touch - we're happy to help.

If you have a question about staying with us then please do get in touch - we're happy to help.

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